At Tread Ezy, we believe that everyone deserves access to fitness equipment that will go the distance. Our treadmills are designed to support your health journey, whether you’re just starting or are an experienced fitness enthusiast. We offer comprehensive warranty coverage to ensure your peace of mind and to support you every step of the way:

• 6-Month Complete Replacement Warranty: In the rare event of a significant defect or malfunction, we offer a complete replacement within six months from the date of purchase.
• 12-Month Parts Warranty: All parts are covered against manufacturing defects for 12 months, ensuring your treadmill remains in top condition.
• Lifetime Motor & Frame Warranty (15 Years): We stand by the treadmill’s motor and frame for a lifetime of use, promising a reliable and robust performance.
• Service: Tread Ezy has an extensive network of service technicians reaching right across Australia. We aim to respond to any service enquiry within 24 hours.

Warranty Terms and Conditions

• Proof of Purchase: A valid proof of purchase is required to claim warranty services.
• Usage Conditions: This warranty applies to products used under normal conditions in a home environment. It does not cover commercial usage unless explicitly stated at the time of purchase.
• Exclusions: The warranty does not cover damage resulting from misuse, accidental damage, neglect, or unauthorised repairs.
• Claim Process: To make a warranty claim, please contact our Customer Support Team with details of the issue and proof of purchase. We will guide you through the process to resolve your concern promptly.
• Geographic Limitation: This warranty is valid for products purchased and used in Australia (customers outside Australia will have access to voice, video and chat support where needed).

Customer Support

For warranty claims or inquiries, please reach out to:

• Phone: 1300 605 108
• Email: support@treadezy.au
• Website: treadezy.au/faq

Our commitment to quality ensures that Tread Ezy treadmills deliver exceptional performance, helping you achieve your fitness goals with confidence.